South Africa: Journey of Success

Finding Strength Through Support 

When Thembisile first walked into Incema NPO, she was overwhelmed. Life had thrown challenges her way, and she struggled with how to communicate with her children about the difficulties they were facing. Silence had become her coping mechanism, but it was taking a toll on her family. She needed guidance, reassurance, and a safe space to heal. 

The Turning Point 

Through counselling sessions at Incema, Thembisile found that safe space. The sessions were not just conversations—they were lifelines. Guided by compassionate social workers, she learned how to express herself and engage her children in honest, age-appropriate dialogue. This shift was transformative. From feeling lost and uncertain, she gained confidence and clarity, becoming a stronger pillar for her family. 

Her story is echoed by many others who have walked through Incema’s doors. These interventions are more than therapy—they are tools for rebuilding lives fractured by emotional strain and gender-based violence. They empower individuals to reclaim their voices and restore harmony within their homes. 

Evidence of Change 

Thembisile’s gratitude speaks volumes. In a heartfelt note, she thanked Incema and the social worker who helped her and her children navigate this difficult chapter. Her words reflect a profound change: from silence to communication, from despair to hope. 

Other clients share similar sentiments: 

• Thembisile Zondi:“She said she is happy with the service she received.” 
• Mthabisi May:“His comment is he was very comfortable during his session.” 
• Nqobile Chamane:“The service was excellent, and it did not take so much time.” 

These voices are not just testimonials—they are proof that psychosocial support works. It restores dignity, strengthens families, and builds resilience. 

Why This Matters 

Counselling is often underestimated, yet its impact is profound. For survivors of emotional violence and families in crisis, these sessions provide more than coping strategies—they offer hope. They help individuals process trauma, rebuild trust, and create healthier environments for children. 

In communities where gender-based violence and emotional strain are prevalent, organisations like Incema play a critical role. They bridge gaps in the justice system, complement legal interventions, and ensure that healing accompanies accountability. 

Sustainability and Next Steps 

Incema is committed to continuous improvement. The goal is clear: to enhance service standards and expand access to psychosocial support. By investing in training, strengthening partnerships, and innovating service delivery, the organisation aims to reach more families and sustain the positive ripple effects of its work. 

A Story of Resilience and Renewal 

Thembisile’s journey reminds us that change begins with a conversation—and that conversation can change everything. From uncertainty to empowerment, her story is a beacon of hope for others facing similar struggles. It underscores the importance of accessible, quality psychosocial services in building stronger, healthier communities. 

By: Senzekile Ndlovu.